Systems Support Engineers (Office 365, Azure)

Job Description

We are looking for Office 365, Azure support engineers to provide enterprise-level expertise and support to our infrastructure. Ultimately, you will be a person of our system teams' trust. We will rely on you to provide timely and accurate solutions to our client's technical problems and scalability.

Responsibilities

Working with our systems clients on understanding and optimizing the Azure, Power BI, and office 365 environment for their needs.
Windows Server troubleshooting skills across different deployments of Windows Servers services AD, GPO, DNS, DHCP, LDAP, Azure AD connect, CA, IIS.
Using performance tools to improve performance and scale of different environments.
Diagnose and troubleshoot technical issues.
Track issues through to resolution, within agreed time limits.
Escalate unresolved issues to appropriate internal and external teams.
Ensure all issues are properly logged.
Document technical knowledge.
Undergo ongoing training.

Requirements

An individual with hands on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Exchange Online within large complex environments. Office 365 and Exchange Migration experience is considered a plus.
Exposure to Office 365: SME for Azure Active Directory, Active Directory Federation Services (ADFS), Exchange Online, Exchange Online Protection (EOP), Teams, and other O365 workloads.
Extensive experience with Office 365 Exchange Online administration (mailbox, policies, transport rules, etc.)
Experience with Office 365 monitoring service health, account management processes, and management of service requests.
A liaison to the Security Operations team to ensure a secure productivity environment.
Exposure administering and supporting an enterprise-level hybrid Microsoft Exchange infrastructure.
Ability to evaluate system designs, provides recommendations to improve performance, security, and functionality.
Assist with continued improvement and automation opportunities on IT internal processes.
Office 365 Licensing administration.
Exposure managing Microsoft Security Stack components including; Defender for Office 365, Defender for Identity, Defender for Cloud Apps, Azure Active Directory Premium, Microsoft Information Protection, Microsoft Endpoint Manager, Data Loss Prevention and Compliance Center Experience including - Litigation Hold, Retention, and eDiscovery.
Active Directory: Must have hands on experience helping to managing and maintaining AD, GPO's, On-Premises Active Directory Migrations.

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