Systems Support Engineers (Office 365, Azure)

Job Description

We are looking for Office 365, Azure support engineers to provide enterprise-level expertise and support to our infrastructure. Ultimately, you will be a person of our system teams' trust. We will rely on you to provide timely and accurate solutions to our client's technical problems and scalability.


  • Working with our systems clients on understanding and optimizing the Azure, Power BI, and office 365 environment for their needs.
  • Windows Server troubleshooting skills across different deployments of Windows Servers services AD, GPO, DNS, DHCP, LDAP, Azure AD connect, CA, IIS.
  • Using performance tools to improve performance and scale of different environments.
  • Diagnose and troubleshoot technical issues.
  • Track issues through to resolution, within agreed time limits.
  • Escalate unresolved issues to appropriate internal and external teams.
  • Ensure all issues are properly logged.
  • Document technical knowledge.
  • Undergo ongoing training.


  • An individual with hands on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Exchange Online within large complex environments. Office 365 and Exchange Migration experience is considered a plus.
  • Exposure to Office 365: SME for Azure Active Directory, Active Directory Federation Services (ADFS), Exchange Online, Exchange Online Protection (EOP), Teams, and other O365 workloads.
  • Extensive experience with Office 365 Exchange Online administration (mailbox, policies, transport rules, etc.)
  • Experience with Office 365 monitoring service health, account management processes, and management of service requests.
  • A liaison to the Security Operations team to ensure a secure productivity environment.
  • Exposure administering and supporting an enterprise-level hybrid Microsoft Exchange infrastructure.
  • Ability to evaluate system designs, provides recommendations to improve performance, security, and functionality.
  • Assist with continued improvement and automation opportunities on IT internal processes.
  • Office 365 Licensing administration.
  • Exposure managing Microsoft Security Stack components including; Defender for Office 365, Defender for Identity, Defender for Cloud Apps, Azure Active Directory Premium, Microsoft Information Protection, Microsoft Endpoint Manager, Data Loss Prevention and Compliance Center Experience including - Litigation Hold, Retention, and eDiscovery.
  • Active Directory: Must have hands on experience helping to managing and maintaining AD, GPO's, On-Premises Active Directory Migrations.