Systems Support Engineers (Office 365, Azure)

Job Description

We are looking for Office 365, Azure support engineers to provide enterprise-level expertise and support to our infrastructure. Ultimately, you will be a person of our system teams' trust. We will rely on you to provide timely and accurate solutions to our client's technical problems and scalability.

Responsibilities

  • Working with our systems clients on understanding and optimizing the Azure and office 365 environment for their needs.
  • Windows Server troubleshooting skills across different deployments of Windows Servers services AD, GPO, DNS, DHCP, LDAP, Azure AD connect, CA, IIS.
  • Using performance tools to improve performance and scale of different environments.
  • Diagnose and troubleshoot technical issues.
  • Track issues through to resolution, within agreed time limits.
  • Escalate unresolved issues to appropriate internal and external teams.
  • Ensure all issues are properly logged.
  • Document technical knowledge.
  • Undergo ongoing training.

Requirements

  • Solid understanding of Windows Server services AD, DNS, DHCP, LDAP, Azure AD, CA, IIS.
  • Server and Storage Hardware Troubleshooting experience.
  • Backup solution knowledge like VEEAM would be an advantage.
  • VDI, VMWare Esxi experience would be an advantage.
  • Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
  • Industry certifications such as Microsoft Azure, Office 365 certification would be considered a plus.
  • Data Center Operations: Inventory.