Network Support Engineers

We are looking for Network support engineers to provide enterprise-level expertise and support to our infrastructure. Ultimately, you will be a person of our infrastructure team's trust. We will rely on you to provide timely and accurate solutions to their technical problems and scalability.

What we do

We provide solutions to meet today’s business and IT challenges
Provide secure, responsive and high-availability infrastructure that responds to shifts in demand
Possess extensive experience in systems integration of Servers, Storage, Networking, Security, Data Protection, Cloud, Virtualization and Development amongst others
Along with our Managed Services, our team of industry-certified professionals are driven by expertise and project management excellence in evolving technologies

What You Will Do

Work alongside our infrastructure team to install, configure, monitor and troubleshoot network devices and related monitoring tools
Diagnose and troubleshoot technical issues
Track issues through to resolution, within agreed time limits
Escalate unresolved issues to appropriate internal and external teams
Ensure all issues are properly logged
Prioritize and manage several issues at one time
Document technical knowledge
Identify problematic areas and implement strategic solutions in time to minimize any disruption to the client and internal systems
Liaise with other team members for projects or ongoing support
Provide remote or onsite support as required

Desired Capabilities:

Minimum 4-5 years of experience in implementing, administrating and troubleshooting network devices – specifically but not limited to:
1. Cisco & HP Switches and Routers
2. Cisco Wireless Controller & Access Points.
3. Cisco ASA
4. F5 load balancers
Setting up NAT, PAT, OSPF, EIGRP, VLANS, HSRP, Route Maps, WAN optimization, and SLA monitoring.
Supporting the network and data centre operations within the desired SLA
Experience in:
1. Remote Access: Console routers, IPMI, BMC, ILO, Terminal Servers, Idrac
2. Redundancy: Power feeds, Server and Storage Hardware, RAID.
3. Google Cloud & AWS: Configure, deploy, monitor Google Cloud Infrastructure consisting of network architecture, application security, identity and access management.
Ability to diagnose & analyse complex networking problems
CCNP or CCNA certification will be considered a plus
VoIP knowledge and experience will be considered a plus

What you will love about us

Excellent career growth and training opportunities
A dynamic environment in modern offices with access to a plethora of technologies
A well-built team of like-minded individuals who form a cohesive and co-operative work environment
The chance to work with brand new products and be a part of their development, exposure and growth

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